Our 4″ long badges are the same size as DYMO Shipping Label #30256. If that is not available in your settings, change the setting to a Custom Badge Size of 4.0″ x 2.3125″.
Our 3″ long badges are very close to the same size as DYMO Name Badge #30324 or DYMO Diskette Label #30258. If neither of those is available in your settings, change the setting to a Custom Badge Size of 2.75″ x 1.9″.
Our Direct Thermal Visitor Passes will not work with European DYMO printers, which use proprietary labels. You can identify a European DYMO printer by the black stripes on the back of the unprinted labels.
Steps to troubleshoot why the DYMO printer isn't working:
- Can the printer, on its own, feed a single label? If yes, move forward to #2. If not, do not progress to #2 and call 800-243-1969.
- Can Windows properly print a TEST PAGE to the labels? If yes, move forward to #3. If not, do not progress to #3 and call 800-243-1969.
- Can you print a visitor badge using your Visitor Management System Software? If not, call 800-243-1969.
Badge Dimensions: width vs. length
If the settings above don’t work for you, please call 800-243-1969 and we can help.
You may need to make some other adjustments for your environment.
It’s easy and free to activate this feature. Simply call us and ask for “Red Flag, No Badge” to be turned on. Once it’s on, the above pop-up will come up when a red flagged visitor comes back. No badge will print and the attendant will need to follow the facility’s policy for handling red flagged visitors.