Description: The Customer Service position is responsible for the day-to-day account management of our customers and the daily workflow that helps support our repeat business and sales acquisition initiatives. This person reports directly to the Director of Sales and Marketing.
Requirements:
Supervisory Responsibilities:
• None
Duties/Responsibilities:
• Be on time and ready to start the day at 8:30 am
• Answer every call within three rings and with a smile in your voice.
• Follow-through on every call answered.
• Ensure all orders and quotes are processed correctly and in a timely fashion (within an hour)
• Ensure that all proofs and outstanding quotes are followed up on every 3 days.
• Ensure every acquisition sales rep and market is supported, especially when reps are traveling or on vacation.
• Outbound calling-account management, when needed.
• 90% of the time will support VMS product lines with order entry and calls; 10% on Legacy.
Required Skill/Abilities:
• Be able to multi-task
• Be a good problem solver
• Experience with a computer and multiple programs
• CRM, Microsoft Outlook knowledge
• Excellent computer speed and accuracy
• Must be a team player
• Must have good communication skills
• Be able to tackle the task at hand
• Ask for help when needed
Physical Requirements:
• Prolong periods of sitting at desk and working on computer
- Job Type: Customer Service Representative
- Education: High School diploma or equivalent
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