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Refund and Returns Policy

Effective Date: May 15, 2024

Thank you for choosing Avery Products Corporation dba THRESHOLD as your trusted provider of Visitor Management Products. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges.

This policy is designed to provide clarity and ensure a positive shopping experience for you.

1.    Policy

If you are not completely satisfied with any stock THRESHOLD product for any reason, simply return it within 30 days from receipt for a full credit, refund, or replacement. A 20% restocking fee may apply.

Custom/Personalized items are not eligible for a refund or return. Custom/Personalized items are only eligible for an exchange if the product is defective. 

2.    Return/Exchange/Refund Timeline

We offer a transparent return/exchange/refund timeline. Returns or exchanges are accepted within thirty (30) days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

3.    Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all tags, all parts, and original packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

4.    Refund and Shipping Charges

We understand the importance oftransparent and fair refund and shippingcharges. Our policy aims to be reasonable.  For non-conforming, products we will pay for all return shipping charges.  You are responsible for any return shipping charges for conforming, non-defective products. Additionally, a 20% restocking fee may apply. 

For refunds, we may in our sole discretion, provide a Full Refund, if the product is defective or nonconforming, we reserve the right to issue a full refund. Nonconforming does not apply to product ordered in error. A nonconforming or defective product is a product that does not meet the specifications on the applicable THRESHOLD product page available at the time of sale. 

5.    Items Eligible forRefund/Return/Exchange

While we strive to accommodate suchrequests, please note that not all itemson our website are eligible for exchange,refund, or return. The followingcategories of products are generally noteligible for the same:

Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.

6.    Avoiding Chargebacks

Our comprehensive refund and returnpolicy is designed to create a transparentand equitable relationship with ourcustomers. By providing clear guidelinesfor refunds, we aim to empower you witha clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at CustomerCareTeam@ThresholdSecurity.com or 800-243-1969. Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing THRESHOLD! 

THRESHOLD
P.O. Box 789
Farmington, CT 06034-0789
www.ThresholdSecurity.com

Last Updated: May 15, 2024

Welcome to the NEW THRESHOLD Security Website!

YOUR ONE-STOP SHOP FOR VISITOR MANAGEMENT

Enjoy a fresh Digital Experience! Our same trusted products and services have been given a brand-new digital home.

HERE’S WHAT’S NEW:
  • Product filter makes it easy to find what you need
  • eVisitor Software now available for online purchase
  • Site designed for user-friendly navigation
  • More badge accessories and cleaning supplies
  • Improved site speed
THRESHOLD

The Red Flag feature has been improved! Now you can set your system to not print a badge for any visitor record that has been previously marked with a Red Flag. The attendant will be prompted to redirect the visitor according to your security protocol.

Special New Feature: Red Flag, No Badge

Flag alertsIt’s easy and free to activate this feature. Simply call us and ask for “Red Flag, No Badge” to be turned on. Once it’s on, the above pop-up will come up when a red flagged visitor comes back. No badge will print and the attendant will need to follow the facility’s policy for handling red flagged visitors.

The flags and notes only show to the desk attendant, not the visitor. 

Please contact eVisitor Support with any questions on how to use Flags in your system. 

If you have seen a special offer in our advertising, mailings, or emails, this is the area to enter the Promo Code to receive that offer. After you’ve entered the Promo Code, click “Update cart” for the code to take effect. If you have any questions, please call 1-800-243-1969.