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  • 800 243 1969

iD PRT SP-310 Printer

iD PRT SP-310 Settings

1. Install labels into printer

  • Unpack printer and plug into power.
  • Load labels into printer. They go face up.
  • Press power for 4 seconds to turn on.
  • Press “feed” button on printer for 2 seconds to feed a single label.
  • Note: if you cannot reliably feed a single label, eVisitor will probably not be able to print.

2. Configure Windows  

  • Plug the USB cord into the computer.
  • Install the driver.
  • Printing Preferences, Page, Offset, Vertical: 3mm.
  • In the Printing Preferences, Halftone: Error Diffusion.
  • Click OK.
  • Set Preferences, Advanced, Media Type: Labels with Marks (may not be necessary).
  • For TANDEM DOT-Expiring Badges:
    • Move the sensor aligned with one of the holes.
    • Set Preferences, Advanced, Media Type: Labels with Marks.
  • Print a test page from the windows driver. It will not look perfect.
  • Note: If you can’t reliably print a Windows test page, eVisitor will probably not be able to print.

3. Configure eVisitor

  • Login to eVisitor.
  • Go to settings, devices, printer settings: “Reset Printer Settings to Default”.
  • You may need to select the SP310 as your label printer.
  • Test by printing several badges.

If you are NOT using eVisitor, you may need to set:

  • Paper size
  • Rotate

Resources

SP-310 Product Page

The Red Flag feature has been improved! Now you can set your system to not print a badge for any visitor record that has been previously marked with a Red Flag. The attendant will be prompted to redirect the visitor according to your security protocol.

Special New Feature: Red Flag, No Badge

Flag alertsIt’s easy and free to activate this feature. Simply call us and ask for “Red Flag, No Badge” to be turned on. Once it’s on, the above pop-up will come up when a red flagged visitor comes back. No badge will print and the attendant will need to follow the facility’s policy for handling red flagged visitors.

The flags and notes only show to the desk attendant, not the visitor. 

Please contact eVisitor Support with any questions on how to use Flags in your system. 

If you have seen a special offer in our advertising, mailings, or emails, this is the area to enter the Promo Code to receive that offer. After you’ve entered the Promo Code, click “Update cart” for the code to take effect. If you have any questions, please call 1-800-243-1969.