Epson TM-C3500 Printer Settings

1. Install labels into printer (feed a badge)

• Unpack printer and plug into power.
• Load labels into the printer. They go face up.
• Press feed on printer to feed a single label. Press cut.
• Note: if you cannot reliably feed a single label, eVisitor will probably not be able to print. Unpack printer and plug into power.

2. Configure Windows (print a windows test page)  

• Plug the USB cord into the computer and load the driver. With Windows 10, the driver usually installs automatically. As of Oct 2022 the latest was 2.6.0.1.
• Make a Media Definition available for all users
  • Settings | Devices | Printers.. | select your printer | Manage.
  • Then Printer properties | Advanced | Printing Defaults
  • Click Media Definition | New
  • Give it a name. Threshold Expiring Badge (The name does not actually matter)
  • 2 x 4 in Expiring Visitor Badge (Width=2.25, Length = 4) OR
  • 2 x 3 inch Expiring Visitor Badge (Width=1.875, Length=2.75)
  • Media Form: “Die-cut…gap”.
  • Media Coating Type: Plain
  • Print Quality: Speed.
  • Close all windows.
  • Click Advanced and dial-back the ink levels as in the picture.
• Select the Media Definition you created above.
• Configure printer with “Printer Settings Utility”
  • Printer Preferences | Printer Utilities | Printer Setup Utility
  • If you cannot press FEED and have one label come out then set the gap sensor: Printer Setting Utility | Printer Adjustment | Sensor Adjustment | click on “Label Gap Detection Sensor / Start Adjustment”.
  • If you get a “Media Size Error”: Printer Settings Utility | Advanced Settings | Notification Settings | “Notification setting at a media size error = No Error Notification”.
• Print a windows test page.
• Note: If you can’t reliably print a Windows test page, eVisitor will probably not be able to print.

3. Configure eVisitor (print a badge)

• Login to eVisitor.
• Go to settings, devices, label printer and point to the “Epson…”.
• Be sure “pre processing” is OFF.
• Test by printing several badges.