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Badging all Visitors Reduces Crime and Increases Safety at a Major Northeast Hospital

Badging all Visitors Reduces Crime and Increases Safety at a Major Northeast Hospital

The Challenge

There was a public perception that a major hospital in a New England capital city was not safe. People could come and go with no check-in, resulting in frequent thefts from patients and staff, as well as drug use in public bathrooms.

The Approach

The Guest Services and Public Safety departments concluded they needed to understand who is in their buildings. First, they required everyone to sign in by hand and wear adhesive visitor labels. Next, at THRESHOLD’s recommendation, the hospital switched from plain adhesive labels to expiring visitor badges for added security. Finally, they upgraded from a manual visitor badge system to THRESHOLD’s electronic visitor management system, eVisitor.

The Result

The switch to the new system has reduced the number of reported thefts at the hospital, as well as the number of arrests from the use of illegal drugs in its public bathrooms, making the hospital a safer place to visit, work, and receive treatment.

Picture of Paul Kazlauskas

Paul Kazlauskas

Paul joined Threshold in 2001 after graduating from Bryant University. After a few years in the Sales Department, Paul transitioned to the Marketing Team in 2005. Over the years, Paul has worked on developing & launching new products, been the designer of customer communication emails, and launched numerous web sites for the Threshold product line. Since 2011, Paul Kazlauskas has been deeply involved in the security and visitor management industry, writing extensively about emerging technologies, market trends, and best practices that shape the field. In addition to his editorial experience, he actively represents his organization at major security trade shows and in-person events, where he connects with industry leaders, explores innovative solutions, and strengthens relationships with customers. His work reflects a hands-on understanding of both the business and technical sides of the industry, earned through years of direct engagement and thought leadership within the security community. A native of Connecticut, Paul enjoys outdoor activities like kayaking, golfing & hiking, as well as spending time with his son and coaching his soccer and baseball teams.
Picture of Paul Kazlauskas

Paul Kazlauskas

Paul joined Threshold in 2001 after graduating from Bryant University. After a few years in the Sales Department, Paul transitioned to the Marketing Team in 2005. Over the years, Paul has worked on developing & launching new products, been the designer of customer communication emails, and launched numerous web sites for the Threshold product line. Since 2011, Paul Kazlauskas has been deeply involved in the security and visitor management industry, writing extensively about emerging technologies, market trends, and best practices that shape the field. In addition to his editorial experience, he actively represents his organization at major security trade shows and in-person events, where he connects with industry leaders, explores innovative solutions, and strengthens relationships with customers. His work reflects a hands-on understanding of both the business and technical sides of the industry, earned through years of direct engagement and thought leadership within the security community. A native of Connecticut, Paul enjoys outdoor activities like kayaking, golfing & hiking, as well as spending time with his son and coaching his soccer and baseball teams.

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    The Red Flag feature has been improved! Now you can set your system to not print a badge for any visitor record that has been previously marked with a Red Flag. The attendant will be prompted to redirect the visitor according to your security protocol.

    Special New Feature: Red Flag, No Badge

    Flag alerts It’s easy and free to activate this feature. Simply call us and ask for “Red Flag, No Badge” to be turned on. Once it’s on, the above pop-up will come up when a red flagged visitor comes back. No badge will print and the attendant will need to follow the facility’s policy for handling red flagged visitors.

    The flags and notes only show to the desk attendant, not the visitor. 

    Please contact eVisitor Support with any questions on how to use Flags in your system. 

    If you have seen a special offer in our advertising, mailings, or emails, this is the area to enter the Promo Code to receive that offer. After you’ve entered the Promo Code, click “Update cart” for the code to take effect. If you have any questions, please call 1-800-243-1969.