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eVisitor Equipment Warranty

The eVisitor system carries a 30 day money back guarantee from THRESHOLD. After that, the manufacturer’s warranties are active.

DYMO printer
DYMO Label Writer 450 Turbo
2 year limited warranty (more info, see page 14)

Zebra Printer
ZD410, ZD411, and ZD420
1 year limited warranty (more info)
Zebra Support

Seiko SLP720
2 year limited warranty

Epson Printer
Colorworks C3500
1 year limited warranty (more info)
More Info on Accessories

Gemalto (3M) Photo Driver’s License Reader
1 year limited warranty
eVisitor support: 860-677-8586

Turbo Driver’s License Reader
1 year or more limited warranty (more info)
Honeywell service and repair 800-782-4263

Acuant (formerly CardScanSolutions)
ScanShell 800DX or ScanShell 800DXN
1 year limited warranty

Basic Driver’s License Reader
Teemi TM2D-09
1 year warranty

Logitech Camera
C920 Web Camera
2 year limited hardware warranty (more info)

Welcome to the NEW THRESHOLD Security Website!


Enjoy a fresh Digital Experience! Our same trusted products and services have been given a brand-new digital home.

  • Product filter makes it easy to find what you need
  • eVisitor Software now available for online purchase
  • Site designed for user-friendly navigation
  • More badge accessories and cleaning supplies
  • Improved site speed

The Red Flag feature has been improved! Now you can set your system to not print a badge for any visitor record that has been previously marked with a Red Flag. The attendant will be prompted to redirect the visitor according to your security protocol.

Special New Feature: Red Flag, No Badge

Flag alertsIt’s easy and free to activate this feature. Simply call us and ask for “Red Flag, No Badge” to be turned on. Once it’s on, the above pop-up will come up when a red flagged visitor comes back. No badge will print and the attendant will need to follow the facility’s policy for handling red flagged visitors.

The flags and notes only show to the desk attendant, not the visitor. 

Please contact eVisitor Support with any questions on how to use Flags in your system. 

If you have seen a special offer in our advertising, mailings, or emails, this is the area to enter the Promo Code to receive that offer. After you’ve entered the Promo Code, click “Update cart” for the code to take effect. If you have any questions, please call 1-800-243-1969.