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eVisitor Equipment Warranty

The eVisitor system carries a 30 day money back guarantee from THRESHOLD. After that, the manufacturer’s warranties are active.

DYMO printer
DYMO Label Writer 450 Turbo
2 year limited warranty (more info, see page 14)
www.DYMO.com
877-724-8324

Zebra Printer
ZD410, ZD411, and ZD420
1 year limited warranty (more info)
www.Zebra.com
877-275-9327
Zebra Support

Seiko SLP720
2 year limited warranty
800-757-1011
printersupport@seikoinstruments.com

Epson Printer
Colorworks C3500
1 year limited warranty (more info)
www.Epson.com
More Info on Accessories
800-463-7766

Gemalto (3M) Photo Driver’s License Reader
CR5400
1 year limited warranty
eVisitor support: 860-677-8586

Turbo Driver’s License Reader
Honeywell
1 year or more limited warranty (more info)
Honeywell service and repair 800-782-4263

Acuant (formerly CardScanSolutions)
ScanShell 800DX or ScanShell 800DXN
1 year limited warranty
www.acuantcorp.com
213-867-2625

Basic Driver’s License Reader
Teemi TM2D-09
1 year warranty
Support@teemistore.com
www.teemistore.com
1-800-316-5199

Logitech Camera
C920 Web Camera
2 year limited hardware warranty (more info)
www.logitech.com

Welcome to the NEW THRESHOLD Security Website!

YOUR ONE-STOP SHOP FOR VISITOR MANAGEMENT

Enjoy a fresh Digital Experience! Our same trusted products and services have been given a brand-new digital home.

HERE’S WHAT’S NEW:
  • Product filter makes it easy to find what you need
  • eVisitor Software now available for online purchase
  • Site designed for user-friendly navigation
  • More badge accessories and cleaning supplies
  • Improved site speed
THRESHOLD

The Red Flag feature has been improved! Now you can set your system to not print a badge for any visitor record that has been previously marked with a Red Flag. The attendant will be prompted to redirect the visitor according to your security protocol.

Special New Feature: Red Flag, No Badge

Flag alertsIt’s easy and free to activate this feature. Simply call us and ask for “Red Flag, No Badge” to be turned on. Once it’s on, the above pop-up will come up when a red flagged visitor comes back. No badge will print and the attendant will need to follow the facility’s policy for handling red flagged visitors.

The flags and notes only show to the desk attendant, not the visitor. 

Please contact eVisitor Support with any questions on how to use Flags in your system. 

If you have seen a special offer in our advertising, mailings, or emails, this is the area to enter the Promo Code to receive that offer. After you’ve entered the Promo Code, click “Update cart” for the code to take effect. If you have any questions, please call 1-800-243-1969.