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Refund and Returns Policy

Effective Date: May 15, 2024

Thank you for choosing Avery Products Corporation dba THRESHOLD as your trusted provider of Visitor Management Products. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges.

This policy is designed to provide clarity and ensure a positive shopping experience for you.

1.    Policy

If you are not completely satisfied with any stock THRESHOLD product for any reason, simply return it within 30 days from receipt for a full credit, refund, or replacement. A 20% restocking fee may apply.

Custom/Personalized items are not eligible for a refund or return. Custom/Personalized items are only eligible for an exchange if the product is defective.

2.    Return / Exchange / Refund Timeline

We offer a transparent return/exchange/refund timeline. Returns or exchanges are accepted within thirty (30) days from the date of purchase. We believe this time frame strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

3.    Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all tags, all parts, and original packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

4.    Refund and Shipping Charges

We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable.  For non-conforming, products we will pay for all return shipping charges.  You are responsible for any return shipping charges for conforming, non-defective products. Additionally, a 20% restocking fee may apply.

For refunds, we may in our sole discretion, provide a Full Refund, if the product is defective or nonconforming, we reserve the right to issue a full refund. Nonconforming does not apply to product ordered in error. A nonconforming or defective product is a product that does not meet the specifications on the applicable THRESHOLD product page available at the time of sale.

5.    Items Eligible for Refund / Return / Exchange

While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:

Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.

6.    Avoiding Chargebacks

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at CustomerCareTeam@ThresholdSecurity.com or 800-243-1969. Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing THRESHOLD!

THRESHOLD
P.O. Box 789
Farmington, CT 06034-0789
www.ThresholdSecurity.com

Last Updated: May 15, 2024

Sheryl Kantor

Financial Analyst

Sheryl joined Threshold in April 2025. She earned her Bachelor’s degree in Accounting from Central CT State University in 2001 and went on to build a career spanning more than 20 years in regulated private water utilities. While Threshold operates in a very different industry, Sheryl brings extensive financial expertise and a strong foundation in regulatory environments. In her role, she is responsible for all accounting functions at Threshold, including the preparation of monthly financial statements, corporate reporting, cost analysis and the development of annual budgets. She also oversees the finance department, ensuring accuracy, efficiency, and strategic financial management across the organization.

Sheryl enjoys spending quality time with her sons and her dog, Ozzy. She has a passion for cooking and baking, and loves attending country music concerts whenever she gets the chance. In her free time, she’s happiest outdoors – whether that’s hiking scenic trails or relaxing by a cozy fire.

LinkedIn

Stacy Keefer

Production Manager

Stacy Keefer is a results-driven operations and production professional with over 25 years of experience improving workflows, managing production schedules, and supporting business growth. She is known for streamlining processes, coordinating with vendors, and delivering projects efficiently and on spec. Stacy brings a practical, hands-on approach to solving operational challenges and driving performance across teams.

When not working, she can be found fishing, hiking, or enjoying a round of disc golf.

LinkedIn

Aris DiGiulio

Senior Product Manager

Aris DiGiulio joined Threshold as Senior Product Manager in 2024, bringing more than a decade of diverse experience in brand management, new product development, consulting and entrepreneurship. In this role, Aris leads the Product team in all innovation efforts while supervising management of the existing product portfolio. He also directs the support and development team for eVisitor, Threshold’s successful proprietary visitor management software used by organizations to streamline access management.

With prior experience at large global organizations including Diageo, Schick and Kobrand Corporation, Aris is focused on driving innovation while maintaining a high level of product quality and customer support that defines the Threshold organization. This has resulted in multiple new products and software enhancements that have delivered solutions and improved experiences for businesses, visitors, contractors and employees.

Aris earned his bachelor’s degree from Stony Brook University and an MBA from Fordham University’s Gabelli School of Business. He resides in Fairfield, Connecticut and enjoys spending time with his wife and two daughters.

LinkedIn

Noel Turner

Director of Sales and Marketing

Noel Turner is a seasoned veteran in the visitor management marketplace. She is currently the Director of Sales and Marketing for Threshold Visitor Systems, an Avery Products Company. Her employment there spans twenty years, the last eight in her current position.

Her degree in communications and her industry experience have served her well in leadership roles with the ASIS and ISDA (Identification Security Dealers Association), leading national trade organizations in the security marketplace. She’s an industry expert in bringing together businesses, which collectively and efficiently solve the end user’s visitor security issues and problems with the appropriate level of sophistication, technology and cost.

In her free time, Noel loves to go camping and spend time with her dog.

LinkedIn

Suzanne Corcoran

General Manager

Suzanne Corcoran joined Threshold in 2001 after a career in network radio sales and promotion. Starting in Sales, she quickly became part of a new Product Development team, using her marketing and project management skills to help create and launch the original Visitor Badge product line.

Over the years, she has added various management responsibilities from Production to Finance, leading to her current role as General Manager. Suzanne and the Threshold leadership team are dedicated to growth via new product development, enhanced web and digital marketing, high quality propriety products and superior service to customers and partners alike, all while fostering a collaborative and rewarding workplace culture.

LinkedIn

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The Red Flag feature has been improved! Now you can set your system to not print a badge for any visitor record that has been previously marked with a Red Flag. The attendant will be prompted to redirect the visitor according to your security protocol.

Special New Feature: Red Flag, No Badge

Flag alertsIt’s easy and free to activate this feature. Simply call us and ask for “Red Flag, No Badge” to be turned on. Once it’s on, the above pop-up will come up when a red flagged visitor comes back. No badge will print and the attendant will need to follow the facility’s policy for handling red flagged visitors.

The flags and notes only show to the desk attendant, not the visitor. 

Please contact eVisitor Support with any questions on how to use Flags in your system. 

If you have seen a special offer in our advertising, mailings, or emails, this is the area to enter the Promo Code to receive that offer. After you’ve entered the Promo Code, click “Update cart” for the code to take effect. If you have any questions, please call 1-800-243-1969.